Legal
Refund Policy
Last updated: August 17, 2026
1. Digital subscriptions and points
Creator, Pro, Studio, and point packs are digital services. Point quantities and expiry follow the price version accepted at purchase.
2. Cancellation
You can cancel renewal at any time through the DodoPayments customer portal opened from Account. Cancellation does not automatically refund the current period; issued points retain their original expiry.
3. Generation cancellation
Cancelling before the upstream model accepts a job releases reserved points. After acceptance, incurred cost and successful partial results are settled; multi-asset jobs settle each successful result separately.
4. Refunds and point reversal
Except where law requires otherwise, started billing periods and consumed digital services are generally non-refundable. Contact support within seven days for duplicate or clear billing errors. Partial refunds reverse only unspent points from that order. If consumption exceeds the retained amount, new generation is frozen while history and assets remain viewable.
5. Plan changes and failed renewal
Upgrades are prorated immediately with matching points; downgrades apply at the next billing date. Failed renewals may pause the subscription, and DodoPayments provides recovery and payment-method updates.
6. Chargebacks and disputes
Contact support before filing a chargeback. New generation may be frozen during a dispute. A lost chargeback may reverse unspent points while necessary evidence and financial records are retained.
7. Contact
Billing support: support@tacotaco.me